Refund policy

Refund & Return Policy

1. Eligibility for Refunds

Refunds may be considered in the following situations:

• The wrong product was delivered.

• The product arrived damaged, spoiled, or in an unsuitable condition.

• The order was cancelled before it was dispatched.

2. Non-Refundable Situations

Refunds will not be provided in cases where:

• The customer is unavailable at the delivery address.

• Delivery is delayed due to circumstances beyond our control, such as weather, traffic, or other unforeseen conditions.

• The customer changes their mind after the order has been dispatched.

3. How to Request a Refund

To request a refund, please contact us at [Frikey's customer support email] within 24 hours of receiving your order. Please include your order number, along with a brief description of the issue and, where applicable, supporting photographs.

4. Refund Processing

Once your refund request has been reviewed and approved, the refund will be processed within 5–7 business days and credited to your original payment method.

5. No Return Policy

Due to the nature of our food products and for quality, hygiene, and safety reasons, Frikey does not accept product returns. Refunds or replacements, where applicable, will be handled on a case-by-case basis in accordance with the above policy.